At Posh Looks Empire, we hold our sellers to the highest standards to ensure a premium shopping experience for our customers. Our Seller Standards outline the expectations we have for sellers who list their products on our platform:
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Quality Products: Sellers are expected to offer high-quality, authentic products that meet our standards for craftsmanship and materials. We expect products to be accurately represented in listings with clear descriptions and images.
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Timely Shipping: Sellers should ship orders promptly, aiming to dispatch within the specified handling time. Providing tracking information to customers is encouraged to enhance transparency and allow for order tracking.
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Excellent Customer Service: Sellers are expected to provide exceptional customer service, promptly responding to inquiries and addressing any issues or concerns from customers. Clear communication and professionalism are key.
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Accurate Product Information: Listings should include accurate product details, including sizing information, materials, care instructions, and any relevant information that helps customers make informed purchasing decisions.
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Honesty and Integrity: Sellers should conduct business with honesty and integrity, avoiding misleading or deceptive practices. Any defects or flaws in products should be clearly disclosed in the listing.
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Compliance with Policies: Sellers are required to adhere to all Posh Looks Empire policies, including those related to returns, refunds, and exchanges. Non-compliance may result in penalties or removal from the platform.
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Ethical Practices: We expect sellers to follow ethical business practices, including respect for intellectual property rights, fair labor practices, and environmental responsibility.
By adhering to these Seller Standards, our sellers contribute to a positive shopping experience for our customers and uphold the reputation of Posh Looks Empire as a trusted fashion destination.